Add support chat to your website.

Let customers ask questions on your website and give your team a shared place to manage the conversation.

View Website Chat View integrations
visitor intake
Web chat to ticket flow
ticket created
Page context
URL
/docs/import-orders
captured
Browser
Chrome desktop
diagnostic context
Visitor
guest -> email captured
identified
Intake fields
Issue type
import failed
selected
Account
Acme Demo
matched from email
Priority
normal
SLA 24h
Ticket state
Ticket
REP-1842
open
Owner
Technical support
assigned
Source
Import guide
answer preview
intake01
Ask

The widget collects structured fields before escalation.

context02
Attach

Page URL and browser context follow the ticket.

assist03
Resolve

Aura drafts from docs while the operator keeps control.

Make the widget fit your website.

01

Set the appearance, language, and welcome message. Choose citations, customer feedback, and fallback behaviour, then configure the domains where the widget can appear.

Check the customer experience.

Test a common question, an unclear question, and a request that needs your team. Make sure customers understand what happens next.
Available through private access. Setup is confirmed during onboarding.