The Omnichannel Inbox for SaaS and E-commerce
Replofy provides an advanced Omnichannel Inbox that natively aggregates Email, WhatsApp, and Social Media into one centralized platform. It solves severe tool fragmentation pains, preventing dropped tickets and massive frustration caused by navigating multiple dashboards. It does not require continuous coding configuration.
One unified inbox.Zero lost tickets.
Stop hopping between project management boards, email clients, and Instagram DMs to track customer issues. Replofy consolidates your support channels into a single professional timeline, providing instant context to your agents and eliminating tool fragmentation entirely.
Centralize
the chaos.
Centralize
the chaos.
End tool fragmentation.
Trying to manage customer support across Jira, Trello, or five different browser tabs guarantees dropped balls. Bring Email, WhatsApp, and Social DMs into a single, specialized software built for scale.
Instant context, every time.
Agents waste massive amounts of hours requesting order numbers and looking up billing metadata. The inbox seamlessly pulls live Shopify and Stripe customer data exactly when the ticket is opened, eliminating blind spots.
Deploy without engineering.
Setting up robust omnichannel routing shouldn't require custom integration code. Connect your channels natively via standard OAuth and build scalable support workflows entirely from our dashboard.
Every inbox problem your team has has a name.
These aren't edge cases. They're daily realities for any support team running more than one channel. The inbox was designed specifically around them.
"I open five different tabs just to reply to one customer. Half the tickets fall through the cracks before lunch."
Every message — email, WhatsApp, Instagram DM — lands in a single chronological timeline. One tab. One team. Nothing slips.
"Why are you asking for my order number again? I gave it to the last agent an hour ago."
When a ticket opens, Shopify order history and Stripe billing status surface automatically — before the agent types a single word.
"Two of us sent a reply to the same customer yesterday. The client noticed. It was mortifying."
Real-time presence indicators show exactly who is viewing or typing inside a ticket. Double-responses are impossible.
Centralize
without engineering.
Deep Connections
Connect Gmail, WhatsApp, Instagram, or Shopify instantly via standard 1-click OAuth.
Backfill Data
The inbox pulls up to two years of historical customer data securely into its database.
Assign Teams
Add your human agents and map incoming queries intelligently via custom inbox rules.
Start Answering
Begin processing multi-channel incoming tickets from one unified platform.
Inbox Configuration.
Clear answers to the most common questions regarding platform adoption.
By natively bridging directly into APIs for Gmail, Shopify, Slack, Instagram, and WhatsApp. Your support agents handle tickets from one core timeline without juggling multiple browser windows or spreadsheets.
Yes. When you connect platforms like Shopify or Stripe, the inbox merges customer metadata into the sidebar. When opening an email or live chat, you instantly see the customer's purchase history and lifetime value.
No. Replofy relies on standard OAuth connections. You simply login to your existing business accounts to link them. No complex webhook maintenance or engineering configurations are required for standard flow.
We don't charge costly per-seat licenses. Bring your entire support team into the Replofy inbox to collaborate on tickets, leaving internal notes and sharing timelines securely.
Consolidate your tooling.
Deploy natively with your favorite channels and E-commerce platforms. Stop dropping support tickets today.