Give AI clear permissions for support tasks.
Tool connections can let an AI assistant work with external information or actions. The available tools and permissions depend on your setup.
approved support tools
MCP tool execution panel
permission scoped
Tool registry
customer.lookup
read customer profile
support scope
ticket.update
tag, assign, status
agent scope
refund.prepare
create preview only
manager approval
workflow.trigger
SLA escalation
queue rules
Execution preview
tool: refund.prepare ticket: REP-1842 order: 10482 amount: 14.00 source: Returns policy v2.4 state: awaiting_manager_approval
permission01
Validate scope
Agent can prepare but cannot execute the refund.
source02
Attach evidence
Policy source and order record are linked to the request.
audit03
Write audit
Tool request is logged before approval.
Define the task before connecting a tool.
Specify the information the assistant needs.
Separate reading information from making changes.
Decide which actions need human review.
Test errors and cases the tool cannot handle.
MCP is a standard for connecting AI applications to tools and information. This page does not promise a particular Replofy tool or integration.