Problem 01
Scattered answers
Operators lose time searching docs, websites, PDFs, and old tickets.
Approved sources
Approved sources behind every trustworthy answer.
Upload documents, PDFs, help articles, websites, policies, and process docs so Aura and operators can answer from material the team approves and maintains.
Add sourcesApprove collectionsRetrieve passagesReview failures
Help center
approved help content
knowledge ingestion
Approved source library
retrieval trace visible
Source collections
PDF
Returns policy v2.4.pdf
indexed, 42 chunks
Docs
Help center / shipping
synced 6 minutes ago
URL
status.acme.example/incidents
restricted collection
Tickets
Historical resolved cases
8,420 threads, PII filtered
Retrieval trace
Query
damaged item return window
semantic + keyword
Top source
Returns policy v2.4 / section 3.2
score 0.91
Rejected
Outdated policy v1.9
not approved
Solutions overview
Knowledge Base
Upload documents, PDFs, help articles, websites, policies, and process docs so Aura and operators can answer from material the team approves and maintains.
How it works
approved help content
01
Add sources
Upload PDFs, docs, internal process docs, help articles, URLs, and policy pages.
02
Approve collections
Choose which source sets Aura can use for each workflow or channel.
03
Retrieve passages
Drafts and answers reference the approved material behind the suggestion.
04
Review failures
Escalations and low-confidence tickets show where knowledge is incomplete.
Problem Replofy solves
Support knowledge fails when policies live across scattered docs and memory.
Replofy creates an approved source library that can be retrieved, cited, reviewed, and improved from support outcomes.
Problem 02
Outdated policy
AI and humans need a clear way to know which source is approved.
Problem 03
No feedback loop
Unresolved tickets should show where source coverage is missing.
Source lifecycle
Ingest, approve, retrieve, review.
Ingest
01Add sources
Upload PDFs, docs, internal process docs, help articles, URLs, and policy pages.
Govern
02Approve collections
Choose which source sets Aura can use for each workflow or channel.
Use
03Retrieve passages
Drafts and answers reference the approved material behind the suggestion.
Improve
04Review failures
Escalations and low-confidence tickets show where knowledge is incomplete.
Source governance
Knowledge is useful only when ownership is clear.
Source inputs
- PDF manuals and terms
- Help center URLs
- Return and billing policies
- Internal process docs and historical tickets
Governance controls
- Approved source collections
- Version and review cadence
- Workflow-specific source policy
- Citation and audit visibility
Knowledge signals
Track source quality through support behavior.
<1s
search speed
Fast retrieval keeps drafts useful while operators are inside the conversation.
Gaps
missing coverage
Repeated escalations can expose missing or outdated source material.
Cites
source trust
Operators can inspect what material shaped a draft.
Related pages
See what to read next.
Solutions
Aura
Aura resolves routine cases only when source, confidence, policy, and ticket status line up. Operators can inspect the reason, approve the action, or take over.
Solutions
Chat Inbox
Email, live chat, WhatsApp, Instagram, Facebook messages, and web chat become one operating surface with ownership, tags, summaries, drafts, handoff, and ticket status.
Docs
Workflows
Workflows decide how tickets are tagged, assigned, escalated, approved, and audited across channels and teams.
Organize sources
Make approved knowledge the center of AI support.
Ground replies, actions, and escalation decisions in sources your team can inspect.