What is a next gen helpdesk?

A next gen helpdesk, like Replofy, uses autonomous AI engines like Aura alongside traditional support tools to eliminate manual ticket routing, instantly generate dynamic responses, and execute headless backend workflows. It goes beyond simple chatbot logic to act as a true extension of your engineering and support teams.

What is a helpdesk with MCP?

A help desk with MCP (Model Context Protocol) allows external Large Language Models, like Claude or OpenAI's GPT models, to natively read, write, and execute workflows securely within your ticketing system without requiring complex API bridging.

How quickly can I deploy Replofy?

You can go from zero to live AI support in four steps: Connect your data (PDFs, websites, or CSVs), Train the AI on your brand voice, Preview the personality, and Launch on your channels. Setup typically takes less than one afternoon — no developer time required.

Does Replofy support sales, or just customer support?

Unlike basic chatbots, Replofy includes a built-in Sales Pipeline Sync and Order Management Hub, directly boosting conversions by qualifying leads, processing orders, and managing customer relationships — all from one platform within the chat interface.

What channels does Replofy integrate with?

Replofy seamlessly connects Instagram, Facebook Messenger, WhatsApp, Web Chat, and Email into one Unified Inbox. All conversations, regardless of source channel, appear in a single intelligent interface for your team.

How does Replofy learn about my business?

Replofy learns from website content, PDFs, help center articles, and historical ticket data in under 15 minutes through its Knowledge Training system. The AI continuously improves based on conversation feedback, new data uploads, and agent corrections.

Can Replofy handle multiple languages?

Yes. Replofy provides instant multi-lingual replies across all supported channels, enabling a true 24/7 global presence. The AI automatically detects the customer's language and responds naturally, without requiring manual translation.

What happens when the AI can't answer a question?

Replofy has intelligent escalation rules. When the AI detects a complex query it cannot confidently answer, it seamlessly transfers the conversation to a human agent with full context — including the customer's history, order information, and a conversation summary — to ensure a smooth handoff.

How much does Replofy cost?

Replofy offers three pricing tiers: Tester at $49 per month (50 conversations, 1 channel), Professional at $149 per month (500 conversations, all channels, Sales Pipeline Sync), and Enterprise at $399 per month (unlimited conversations and AI agents, custom integrations, dedicated account manager, and SLA guarantee). All plans include a free trial with no credit card required.

Introducing the Customer Portal

Support on autopilot.
Zero friction.

Deploy a fully branded, public-facing Help Center. Deflect tickets with Smart FAQs, let Aura resolve issues instantly via Chat, and foster a thriving Community.

AcmeHelp

CommunityAnnouncements

Submit Ticket

How can we help you today?

Acme Corp Help Center

How do I reset my password?

BillingMy AccountIntegrationsGetting Started

Live Deflection

Smart FAQs search your knowledge base in real-time as the user types, stopping 40% of tickets before they are submitted.

Zero-Login Tickets

Customers can get help instantly without creating an account. Protected against spam by immutable Supabase backend rules.

Global Community

A built-in discussion board where users help each other. Best answers are automatically converted into official Smart FAQs.

Live Support

Aura Chat Widget.
Always on call.

Embed the Aura Chat widget directly into your Help Center. Aura acts as your frontline L1 support, answering complex product questions fluently by reading your internal documentation.

Aura Co-Pilot

Online

Hi there! I am Aura. How can I help you with your account today?

I need to update my billing email. Where do I go?

No problem! You can update your billing email by navigating to Settings > Billing.

Would you like me to send you a direct link to that page?

Smart FAQ

Pre-empt tickets with dynamic answers.

Stop tickets before they happen. Our Smart FAQ search bar acts as a living knowledge base, auto-suggesting answers based on semantic search as the customer types out their issue.

Instant Answers (2)

Resetting your account password

If you've forgotten your password, click the "Forgot Password" link on the login screen. We will send a secure reset link to your registered email...

24 Helpful

Updated 2 days ago

Changing your password while logged in

Navigate to Account Settings > Security to update your password...

Didn't find what you were looking for?

Community Hub

Turn users into advocates.

Foster a public community board where users can ask questions and help each other. Pin global announcements right at the top for maximum visibility.

We just launched v2.0!

Check out the new features and API documentation.

Discussions

Solved

How to configure the SMTP integration?

I am trying to connect my external SMTP provider but getting a 500 error...

4 participating

Open

Best practices for knowledge base structuring?

Just getting started with the portal, wanted to know how others organize their docs...

2 participating

Measure deflection.
Prove ROI.

40%

Average ticket deflection rate via Smart FAQs.

24/7

Availability for instant Aura Chat resolutions.

<1s

Search query latency across massive documentation.

FAQ

Portal FAQ.

Learn how the Help Center protects your data.

Do customers need to create an account to use the portal?

No. Our zero-login architecture allows customers to submit tickets securely without friction, using immutable public endpoints and Supabase RLS.

How does the Smart FAQ deflect tickets?

What languages does the AI Chat widget support?

Can we customize the Community Board?

Stop the manual triage.

Deploy natively with your favorite channels and e-commerce platforms. Start automating your support workflows today.

Support on autopilot. Zero friction.