What is a next gen helpdesk?

A next gen helpdesk, like Replofy, uses autonomous AI engines like Aura alongside traditional support tools to eliminate manual ticket routing, instantly generate dynamic responses, and execute headless backend workflows. It goes beyond simple chatbot logic to act as a true extension of your engineering and support teams.

What is a helpdesk with MCP?

A help desk with MCP (Model Context Protocol) allows external Large Language Models, like Claude or OpenAI's GPT models, to natively read, write, and execute workflows securely within your ticketing system without requiring complex API bridging.

How quickly can I deploy Replofy?

You can go from zero to live AI support in four steps: Connect your data (PDFs, websites, or CSVs), Train the AI on your brand voice, Preview the personality, and Launch on your channels. Setup typically takes less than one afternoon — no developer time required.

Does Replofy support sales, or just customer support?

Unlike basic chatbots, Replofy includes a built-in Sales Pipeline Sync and Order Management Hub, directly boosting conversions by qualifying leads, processing orders, and managing customer relationships — all from one platform within the chat interface.

What channels does Replofy integrate with?

Replofy seamlessly connects Instagram, Facebook Messenger, WhatsApp, Web Chat, and Email into one Unified Inbox. All conversations, regardless of source channel, appear in a single intelligent interface for your team.

How does Replofy learn about my business?

Replofy learns from website content, PDFs, help center articles, and historical ticket data in under 15 minutes through its Knowledge Training system. The AI continuously improves based on conversation feedback, new data uploads, and agent corrections.

Can Replofy handle multiple languages?

Yes. Replofy provides instant multi-lingual replies across all supported channels, enabling a true 24/7 global presence. The AI automatically detects the customer's language and responds naturally, without requiring manual translation.

What happens when the AI can't answer a question?

Replofy has intelligent escalation rules. When the AI detects a complex query it cannot confidently answer, it seamlessly transfers the conversation to a human agent with full context — including the customer's history, order information, and a conversation summary — to ensure a smooth handoff.

How much does Replofy cost?

Replofy offers three pricing tiers: Tester at $49 per month (50 conversations, 1 channel), Professional at $149 per month (500 conversations, all channels, Sales Pipeline Sync), and Enterprise at $399 per month (unlimited conversations and AI agents, custom integrations, dedicated account manager, and SLA guarantee). All plans include a free trial with no credit card required.

Coming Soon

The video-first
support portal.

Deploy a public Help Center where customers can screen-record where they are stuck. Our AI Co-Pilot, Aura, instantly analyzes the video to deliver a step-by-step walkthrough, while military-grade auto-redaction keeps their data safe.

Get Early Access

Visual Troubleshooting

Don't describe it. Show it.

Eliminate confusing support emails. Customers record exactly where they are stuck, our PII engine scrubs sensitive data, and Aura immediately provides a step-by-step visual walkthrough.

help.acmecorp.com/upload

Account Settings

Profile Photo

Upload Profile Picture

JPG or PNG up to 2MB

Error: File exceeds 2MB limit.

PII REDACTED

0:42

Aura Co-Pilot Analysis

Image Size Too Large

Aura noticed you are trying to upload a profile photo, but receiving a 2MB limit error. Let's get this fixed quickly!

Step-by-step Walkthrough:
1. Open your image on your computer.
2. Resize or compress the image so the file size is under 2MB.
3. Come back to this page and click the dashed circle area again to upload the smaller image.

Client-Side Redaction

End-to-end Encrypted

The Architecture

Built for speed.
Designed for security.

Smart FAQs

Your portal automatically populates with dynamic, semantically-searchable FAQs generated directly from your uploaded workflows and PDFs.

Auto-Redaction

Strict PII proxies detect and blur credit cards, API keys, and passwords before the video feed ever reaches the core LLM processing layer.

Instant Walkthroughs

If Aura is highly confident in the visual analysis, it provides a step-by-step walkthrough immediately—guiding the customer before the ticket ever reaches your inbox.

Multilingual Support

Customers can record their issue in any language. The AI translates the visual UI context and answers them fluently in their native tongue.

Secure Zero-Login Submissions

Customers don't need to log in to get help. Immutable public endpoints and Supabase RLS policies guarantee spam-free ticket creation without compromising organizational data integrity.

The Workflow

Three steps to resolution.

We've eliminated the friction of traditional support tickets. Aura handles the heavy lifting instantly.

Record

The customer clicks 'Record Screen' on your custom portal URL to capture their exact pain point.

Analyze & Redact

The video is scrubbed of all PII client-side, then securely sent to Aura for multimodal visual analysis.

Resolve

Aura delivers a step-by-step walkthrough. If they are still stuck, the video attaches to a priority ticket.

Zero-Trust Architecture

Military-grade redaction before the LLM.

We know that screen recordings can accidentally expose API keys, passwords, and financials. That's why our PII redaction pipeline operates entirely separate from the reasoning AI, ensuring sensitive data never enters the prompt.

Client-Side BlurringRecognizes standard password fields and credit card inputs instantly in the browser.
Server-Side BlackboxingUses smaller, dedicated models purely for scrubbing 50+ types of PII before passing to Aura.
Ephemeral StorageAll video recordings are securely encrypted and automatically purged after 30 days.

Video PayloadSECURE

user_id: cust_123

api_key:sk_test_123456789

card_number:4242_4242_4242

video_hash: 8f9a2b...

Passed Redaction Proxy

FAQ

Portal FAQ.

Learn how the Multimedia AI Support Portal works.

How does the AI understand the screen recording?

We leverage Aura, our AI Co-Pilot, powered by advanced multimodal embeddings. Aura visually analyzes the video frames, reads on-screen UI elements, and cross-references them against your internal documentation to provide an exact, step-by-step walkthrough for the customer.

What happens to sensitive data like passwords or credit cards?

Do my customers have to log in to use this?

Can the AI resolve the ticket instantly?

Stop the manual triage.

Deploy natively with your favorite channels and e-commerce platforms. Start automating your support workflows today.

Replofy AI Multimedia Support Portal

The video-first support portal.