Replofy with Aura built in

AI helpdesk for fast support with human control.

Replofy brings all customer conversations into one workspace. Aura suggests replies from approved company knowledge and stops for human review when a case is sensitive or unclear. That helps teams reply faster with fewer mistakes.

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unified workspace

Replofy command center

7 channels live

Intake rail

SLA 38m

Order #10482 delayed

Web chat

new

Can I exchange this item?

human

Missing item photo received

Instagram

social

Public comment moved to DM

Conversation REP-1842

Customer11:32

Order #10482 still shows processing. Can you confirm the shipping date?

Aura summarysource grounded

Customer asks for fulfillment status after the expected ship date passed.

Operator noteSara M.

Order context loaded. Refund action remains disabled.

Aura + control

Confidence

88%

shipping FAQ + order event

Source trace

Fulfillment SOP v3.1

2 cited sections

Suggested action

Reply with ETA and watch order

pending

operator approval

Audit

Draft created at 11:34

not sent

How it works

One clear path from message to resolution.

Messages do not get lost across tools. Replofy keeps the conversation, customer details, draft reply, approval step, and final action together in one flow. That keeps work easy to follow and helps teams close cases faster.

support flowfrom message to resolution

Intake

Email, chat, WhatsApp, Instagram, and order details come in together.

Workspace

Case status, priority, owner, and history stay visible.

Aura

Aura searches approved help content and drafts the next step.

Actions

It can check orders, look up payments, and route work.

Control

Approvals, handoffs, overrides, and review history stay clear.

Signals

Response time, resolution rate, satisfaction, and backlog help managers spot issues.

operating layer diagram

Message to resolution path

controlled flow

Channel intake

Email, chat, WhatsApp, social, portal

Context

Customer, order, payment, CRM, source

Aura reasoning

Confidence, citations, escalation

Approval

Role and workflow boundary

Action

Reply, update, route, prepare tool

Audit

Source, owner, time, decision

One workspace

Your team sees every conversation in one place.

Email, live chat, WhatsApp, Instagram, and social messages come into a fast workspace where ticket status, customer context, draft replies, and handoff controls stay visible together.

One inbox

Email, live chat, WhatsApp, Instagram, and social messages land together.

Customer context

Ticket status, priority, owner, history, and order status stay visible before any reply.

Aura help

Approved replies and next steps sit inside the workflow, not in a separate panel.

Clear handoff

You can see when Aura resolves it, when a person approves it, and when a specialist takes over.

Aura reviewTeam can review

Trusted sources

Returns policy.pdf

36 references

Ready

Shopify setup guide

Up to date

Live

Past tickets

8,420 threads

Searchable

Internal playbook

Team only

Private

Case summary

How sure91%

Team ruleMatches a trusted source

ActionNeeds approval

EscalationSend to VIP support

Sources visible

Rules in place

Team can override

Aura review

Aura helps agents move faster, without losing control.

Aura reads approved help docs, past tickets, and customer details, then drafts a reply or next step the team can review, edit, or send. Sensitive steps stay behind approval.

Next steps

Aura can help the team move a case forward.

When a request needs more than a reply, Replofy can help the team check customer details, look up orders or payments, draft a refund note, and route the case to the right person. The team still reviews the final step.

Approved toolsCustomer recordsOrder checksPayment checksRefund rulesRouting rulesActivity log

Team rules

The team sets the rules before anything is sent.

Managers decide which cases need approval, who can see what, when to escalate, and which help sources Aura can use. Every step stays open for review.

reviewed

Approval needed

Refunds, account changes, policy exceptions, and high-value cases can be sent for review before anything goes out.

reviewed

Access by role

Limit who can see billing details, customer data, routing rules, and support tools.

reviewed

Routing rules

Simple rules can tag urgent cases, assign the right queue, and escalate older tickets.

reviewed

Priority rules

Priority, sentiment, VIP status, and age can help surface cases before they pile up.

reviewed

Approved sources

Approved help docs, PDFs, playbooks, and past tickets define what Aura can use.

reviewed

Activity history

Each source, draft, approval, and human override stays easy to review.

Connected tools

Bring the channels and customer details together.

Replofy connects the channels and business data support teams already use, so agents can answer with context, check order or payment details, and move the case forward without switching tabs.

Step 01

Support channels

Keep email, live chat, WhatsApp, Instagram, and Facebook messages in one place.

EmailLive chatWhatsAppInstagramFacebook messagesText messages

Step 02

Customer details

See the account, order, and payment behind the request.

Customer profileOrder statusPayment statusCustomer portalAttachmentsHelp articles

Step 03

Next steps

Prepare the follow-up while keeping approval in place.

Refund requestTicket updateRoute to teamCreate taskInternal noteActivity log

channels, context, actions

Integration sync layer

all logs inspectable

Customer channels

Gmail thread -> REP-1842

Web chat visitor -> ticket

WhatsApp media -> attachment

Social DM -> private inbox

Business context

Order #10482 read

Payment ch_demo_9421 read

CRM segment Growth

Knowledge source v2.4

Controlled actions

Prepare refund preview

Update ticket tag

Trigger SLA workflow

Write audit log

Pilot signals

What a pilot can show.

Up to 70%

of routine tickets

Pilot example

In some pilot setups, approved replies and simple rules may reduce how many repeat questions need manual handling.

About 15 min

to set up a pilot

Launch example

A small launch can cover channels, help articles, and review rules without a full support rebuild.

Under 1s

for source search

Search example

Fast search can help suggestions stay responsive while an agent is working the conversation.

For support teams

Give your team one place to handle customer requests.

Replofy brings messages, customer details, and review steps together so the team can answer routine cases faster, keep sensitive work behind approval, and see what happened afterward.

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