Where is my order?
Order #1234

One inbox where Aura resolves routine work, drafts the rest, and keeps your team in control across email, chat, and social.

Order #1234
Returns question
Product question
Shipping question
Payment question
Your order #1234 is on the way
and will be delivered tomorrow.
Trusted by teams that care about their customers
One clear handoff
Aura handles repeatable requests from approved knowledge. Anything uncertain reaches your team with the conversation intact.
Aura checks approved sources and actions, then completes or drafts the reply.
Your team gets the full thread, relevant history, and a clear next step.
Truly built for modern support teams
All channels. One inbox.

Fast, accurate AI drafts.

Route and resolve automatically.

AI to human, without friction.

Aura understands the conversation, checks approved knowledge and actions, then replies with a complete resolution.
Set permissions, require review for sensitive actions, and give agents a clear handoff when judgment is needed.
The operator stays in the loop
Aura guides each request with clear
next steps and keeps the operator in control.
Customer request
“Can I exchange this for
a different size?”
Next action
Prepare a replyHuman review
Review before sendingYour approval ensures accuracy and builds trust.
Plug in and go
Replofy works with your existing stack.
No extra steps, no complex setup.
Real results from real teams
faster resolution time
average first response
AI reply suggestions
Join teams already improving response times,
cutting workload, and making customers happier.