Guides
Set up Replofy.
Keep support moving.
Guides to your inbox, support knowledge, team settings, and a careful first rollout.
IN THE WORKSPACE
Set up a first support workflow
In Knowledge Base, select Add Knowledge Source, then Website URL. Enter a public support URL and add it to the queue.
No sources here yet.
No document selected
Select a knowledge source from the sidebar or create a new one to get started.
Use the controls yourself, or watch the cursor.
Example data. These controls demonstrate the Helpdesk workflow without changing your workspace.
Find your next step.
From your first setup to everyday support.
Get started
Set up your team, add reliable answers, and test a few common questions before expanding.
Inbox
Use assignments, notes, and conversation history to keep your team aligned.
Knowledge
Add website and PDF sources, review their content, and check how they help answer customer questions.
Support rules
Write down your routing and review rules before configuring automation. Available settings depend on your Replofy setup.
Team settings
Decide who manages Replofy, maintains knowledge, reviews AI assistance, and handles customer requests.