Your store.
Zero support backlog.
Connect Shopify or WooCommerce and let Aura handle order tracking, refunds, and inventory queries around the clock — so your team focuses on growth, not tickets.
Intelligent support built for retail scale.
Intelligent support built for retail scale.
Live Order Tracking
Aura pulls live order status from your Shopify or WooCommerce store the moment a customer asks — serving accurate ETAs, carrier links, and exception alerts automatically.
1-Click Refunds
Process returns, partial refunds, and exchanges directly from the ticket UI with a single action — no separate Shopify dashboard login, no manual entry.
WISMO Deflection
Up to 40% of e-commerce support tickets are 'Where is my order?' queries. Aura intercepts every one of them automatically, resolving without a human agent.
Global Store Support
Multi-currency, multi-language, multi-region. Aura serves customers in their native language and understands local return policies, regional shipping carriers, and currency formats.
Fewer support tickets
Average reduction in total volume after WISMO deflection and AI-resolved common queries.
Refund processing
Automated refund and exchange processing completes and logs to Shopify in under 3 seconds.
Store coverage
Aura never goes offline. Weekend, holiday, or peak-season spike — every customer gets an instant response.
Connected in minutes,
not weeks.
Install the App
Add the native Shopify or WooCommerce app to authenticate your store. No technical setup or webhooks to configure manually.
Scan Your Catalog
Aura ingests your product catalog, SKUs, and store policies in minutes. It understands your products and can answer questions about them immediately.
Launch the Widget
Place the AI support widget on your store. Aura starts deflecting WISMO queries and processing standard requests instantly.
E-commerce FAQ.
Everything you need to know about connecting your store and automating support at scale.
Replofy natively integrates with Shopify and WooCommerce at launch. BigCommerce and Magento enterprise support are on the roadmap for later in 2025.
Yes. Given the appropriate permissions, Aura can process refunds, initiate exchanges, and update order statuses directly from the chat interface — with a full audit trail logged on every action.
Aura intercepts 'Where is my order?' messages in real time, fetches the live shipping status from your store via our secure integration, and sends the customer an accurate, personalised update — without involving a human agent.
Replofy never stores raw payment data. All integrations use read-only API tokens scoped strictly to the data required. Payment mutations (refunds) go through your platform's API with explicit permission grants you configure.
E-commerce Automation is currently in private beta. You can request early access and our team will reach out based on your platform and plan.
Stop the manual triage.
Deploy natively with your favorite channels and E-commerce platforms. Start automating your support workflows today.