Coming Soon to Helpdesk

Your store.
Zero support backlog.

Connect Shopify or WooCommerce and let Aura handle order tracking, refunds, and inventory queries around the clock — so your team focuses on growth, not tickets.

Replofy Store Assist
Connected
Where is my order #4421? It was supposed to arrive yesterday.
Shopify Order #4421
StatusIn Transit
Est. DeliveryTomorrow by 5PM
CarrierFedEx · Track →
Your order is currently in transit with FedEx and is expected tomorrow by 5PM. I've attached the tracking link below.
Ticket auto-closed by Aura
The Store Engine

Intelligent support built for retail scale.

Live Order Tracking

Aura pulls live order status from your Shopify or WooCommerce store the moment a customer asks — serving accurate ETAs, carrier links, and exception alerts automatically.

1-Click Refunds

Process returns, partial refunds, and exchanges directly from the ticket UI with a single action — no separate Shopify dashboard login, no manual entry.

WISMO Deflection

Up to 40% of e-commerce support tickets are 'Where is my order?' queries. Aura intercepts every one of them automatically, resolving without a human agent.

Global Store Support

Multi-currency, multi-language, multi-region. Aura serves customers in their native language and understands local return policies, regional shipping carriers, and currency formats.

40%

Fewer support tickets

Average reduction in total volume after WISMO deflection and AI-resolved common queries.

< 3s

Refund processing

Automated refund and exchange processing completes and logs to Shopify in under 3 seconds.

24/7

Store coverage

Aura never goes offline. Weekend, holiday, or peak-season spike — every customer gets an instant response.

Deployment

Connected in minutes,
not weeks.

01

Install the App

Add the native Shopify or WooCommerce app to authenticate your store. No technical setup or webhooks to configure manually.

02

Scan Your Catalog

Aura ingests your product catalog, SKUs, and store policies in minutes. It understands your products and can answer questions about them immediately.

03

Launch the Widget

Place the AI support widget on your store. Aura starts deflecting WISMO queries and processing standard requests instantly.

Store Integration
Active · Syncing Live
Orders Synced Today
1,204
Refunds Processed (Auto)
18
WISMO Tickets Deflected
94%
FAQ

E-commerce FAQ.

Everything you need to know about connecting your store and automating support at scale.

Replofy natively integrates with Shopify and WooCommerce at launch. BigCommerce and Magento enterprise support are on the roadmap for later in 2025.

Stop the manual triage.

Deploy natively with your favorite channels and e-commerce platforms. Start automating your support workflows today.