Bring support email into Helpdesk.

Connect Gmail during private-access onboarding so your team can manage support conversations in Replofy.

Request access View integrations
gmail intake
Mailbox to ticket sync
OAuth connected
Mailbox state
Inbox
support@acme.example
active
2-way sync
Thread
Order #10482 delay
converted to ticket
Labels
billing, urgent
mapped to tags
Operator view
Summary
Customer asks for shipping date after missed ETA.
Aura generated
Owner
Omar K.
tier 1
Reply state
draft waiting
pending
not sent
Boundaries
Send
operator confirms
2-way email
Source
Shipping FAQ
approved
Audit
message ID stored
sync log
setup01
Connect

OAuth authorizes the mailbox and selected labels.

intake02
Convert

Inbound email becomes a ticket with owner and tags.

control03
Reply

Operators send approved responses from Replofy.

Set up your support mailbox.

01

Choose the Gmail mailbox your team uses for support.

02

Confirm the connection and permissions during onboarding.

03

Test an incoming message and reply before using it with customers.

04

Agree on who reviews new conversations and handles follow-up.

Add AI assistance when your knowledge is ready.

Aura can help prepare replies using your support knowledge. Review the draft and check the sender before responding.
Available through private access. Setup is confirmed during onboarding.