OAuth
01Authorize mailbox
Connect the support mailbox using the configured Gmail connection path.
Email channel
Turn Gmail support email into a controlled inbox workflow.
Gmail threads enter Replofy with routing, summaries, ownership, AI drafts, approved-source replies, and human send control.
Authorize mailboxChoose routing rulesEnable draftsVerify sync
Gmail
email messages synced
gmail intake
Mailbox to ticket sync
OAuth connected
Mailbox state
Inbox
support@acme.example
2-way sync
Thread
Order #10482 delay
converted to ticket
Labels
billing, urgent
mapped to tags
Operator view
Summary
Customer asks for shipping date after missed ETA.
Aura generated
Owner
Omar K.
tier 1
Reply state
draft waiting
not sent
Boundaries
Send
operator confirms
2-way email
Source
Shipping FAQ
approved
Audit
message ID stored
sync log
setup01
Connect
OAuth authorizes the mailbox and selected labels.
intake02
Convert
Inbound email becomes a ticket with owner and tags.
control03
Reply
Operators send approved responses from Replofy.
Integrations overview
Gmail
Gmail threads enter Replofy with routing, summaries, ownership, AI drafts, approved-source replies, and human send control.
How it works
email messages synced
01
Authorize mailbox
Connect the support mailbox using the configured Gmail connection path.
02
Choose routing rules
Assign by topic, sender, priority, sentiment, or ticket status.
03
Enable drafts
Let Aura summarize and draft from approved sources while humans keep send control.
04
Verify sync
Confirm thread continuity, replies, and ownership state in the Replofy inbox.
Data entering Replofy
What Gmail contributes to the support system.
Data
Used by Aura
Operator control
Data
Thread body
Used by Aura
Summarize, classify, draft
Operator control
Review before reply
Data
Sender identity
Used by Aura
Match customer context
Operator control
Assign owner or team
Data
Subject and history
Used by Aura
Detect topic and urgency
Operator control
Merge or route ticket
Data
Attachments
Used by Aura
Provide context when permitted
Operator control
Inspect and escalate
Setup path
Gmail setup is a channel workflow, not a standalone inbox.
Rules
02Choose routing rules
Assign by topic, sender, priority, sentiment, or ticket status.
Aura
03Enable drafts
Let Aura summarize and draft from approved sources while humans keep send control.
Test
04Verify sync
Confirm thread continuity, replies, and ownership state in the Replofy inbox.
Guardrails
Common Gmail mistakes to avoid.
01
Do not route all email to one owner
02
Do not enable drafts without approved sources
03
Check attachment handling for sensitive data
04
Verify reply identity before launch
Related pages
See what to read next.
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Web chat captures visitor intent, page context, contact data, and issue details, then routes the case into inbox, Aura, knowledge, or human escalation.
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WhatsAppSoon
WhatsApp messages can be triaged, summarized, routed, drafted, and escalated without isolating mobile conversations from the rest of support.
Connect Gmail
Bring support email into the support workspace.
Connect Gmail to the same workflow as chat, social, knowledge, and Aura.