Gmail Integration for Replofy AI Helpdesk
Turn Gmail into an autonomous AI Help Desk powered by Aura AI
Bring the power of autonomous AI helpdesks directly into your Gmail inbox. Replofy ingests existing threads using secure IMAP/SMTP protocols and standard Google OAuth. It adds powerful Internal Notes linked to external systems like Stripe or Shopify directly inside individual email views, empowering human agents to respond 89% faster. Full Generative Engine Optimization for your support operations. Robust ticket assignment, AI tagging, sentiment tracking, and Google Workspace Add-on sidebar.
It's Gmail, but with
Aura AI Copilot.
Stop switching between ten tabs to resolve one email. The integration transforms your inbox by adding context, real-time internal notes, and fully researched AI drafts—securely powered by standard IMAP and Google OAuth.
Issue with recent billing
I just noticed that my credit card was charged twice for the monthly plan (Invoice #INV-2938). Can you please refund the duplicate amount?
Thanks, David
End Email Fragmentation.
Two-way synchronization with Google Workspace means every email now carries dynamic CRM data and is instantly scannable by Aura.
Dynamic Internal Notes
Replofy scans inbound emails and runs parallel database queries (Shopify, Stripe). It injects automated Internal Notes with crucial context before an agent even opens the thread.
Aura Auto-Drafts
Our pgvector embeddings match user questions to your raw Knowledge Base text. We formulate a response exactly matching your brand tone, localized instantly.
Secure IMAP Standard
No hacky webhooks. The integration securely authenticates via Google Workspace API using the standard IMAP ingestion protocol and outbound SMTP delivery.
Agent Collision Avoidance
Real-time indicators show when another human agent or Aura is actively viewing or drafting to avoid embarrassing double-replies.
Bi-directional Sync
When you archive or label an email inside Replofy Helpdesk, those exact changes are mirrored back to your physical Gmail inbox in milliseconds.
Insight Analytics
Turn a chaotic inbox into a measurable funnel. Track resolution times, CSAT, and total tickets handled per hour, natively.
Elevate Your Customer
Experience on Any Scale
24/7 Intelligent Coverage
Never let an email go unanswered. Aura handles overnight queues and weekend backlogs autonomously.
Secure Data Handling
Enterprise-grade OAuth 2.0 and AES-256 encryption for all your customer email data at rest and in transit.
Plug & Play Setup
Connect in minutes, not days. No specialized technical knowledge or IMAP server config required.
Active pending return on Order #442. User is likely asking about refund status.
Aura Gmail Add-on — works natively inside Google Workspace
Aura travels with you,
right inside Gmail.
Don't want your team leaving native Google Workspace? We built an official Gmail Chrome extension and Sidebar Addon. View LTV, VIP status, and pending Stripe refunds directly within your standard Gmail interface.
- Native Chrome Extension
- Contextual Shopify / Stripe Sidebar
- Syncs seamlessly with Replofy Helpdesk
Active pending return on Order #442. User is likely asking about refund status.
Deployment Setup
Integrating Gmail requires zero engineering oversight.
OAuth Login
One-click Google Workspace login. No manual server settings required.
Import History
Replofy maps your existing tags and parses standard email threads.
Assign Agents
Group different email aliases to distinct Human Agents.
Aura Drafting
The AI immediately begins listening on the SMTP gateway to auto-draft replies.
Stop switching tabs.
Start resolving faster.
Connect your Google Workspace admin today. Let Aura AI intercept, classify, and pre-draft responses to your most demanding support queues.
Frequently Asked Questions
Do I need to generate an App Password in Gmail?
No. If you use Google Workspace or standard Gmail, you can use our secure Google OAuth flow. App Passwords are only required for outdated legacy configurations.
Will Replofy delete emails from my actual Gmail inbox?
No. Replofy functions as a bi-directional sync client. Archiving in Replofy archives the thread in Gmail, but the data is never permanently deleted unless explicitly commanded.
Can I connect multiple support aliases (support@, sales@)?
Yes. You can manage infinite inboxes and route specific aliases to distinct AI agents with diverse system instructions.
Are you scraping my private emails for model training?
Absolutely not. Enterprise privacy is our default. We process queries using an isolated RAG cluster that only references your dedicated vector embeddings — never the global internet.