Website Chat

Help customers while they’re on your website.

Add a chat widget that fits your brand. Let customers ask questions, see supporting sources, and get further help when an answer is not enough.

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Available through private access

Website Chat
Customer support.

How can we help?

Choose a question to see an example.
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Interactive example. Sample content.

From welcome messageto further help.

Choose the appearance, greeting, language, and position for your website.

Widget setup01 — 03

Welcome customers in your own words.

How can we help? Ask a question about our products or support policies.

Appearance
Your brand colours
Language
English, Arabic, or automatic
Position
Your preferred placement

Interactive example. Sample content.

01

Make chat feel part of your website.

Set the appearance, language, and welcome message to suit your customers.

02

Show customers where answers come from.

Configure citations, policy information, and feedback so customers can understand and respond to the help they receive.

03

Decide what happens when chat cannot help.

Set fallback behaviour and restrict the widget to the domains you choose.

Language

Choose English, Arabic, or automatic language and the reading direction.

Welcome message

Set the widget title and greeting.

Fallback

Explain what happens when chat cannot answer.

Choose the chat language.
Left to right

Customer support.

How can we help you today?

Choose a question to explore the conversation.

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Interactive example. Sample content.

Start with your support process.

We’ll help you plan a setup around your team, channels, and common questions.

  1. 01

    Set the appearance

    Choose colours, greeting, position, and language.

  2. 02

    Configure the answers

    Review knowledge, policy information, and feedback options.

  3. 03

    Test on your website

    Set allowed domains, check fallback behaviour, and add the embed.

Explore products
Helpdesk

Helpdesk

Manage conversations and follow-up.

Aura

Aura

AI assistance, with rules you set.

Knowledge

Knowledge

A shared source for support answers.

Common questions.

Can we match the widget to our brand?

Yes. Set the colours, position, title, greeting, and display options, then check the preview.

Does it support English and Arabic?

Yes. Choose English, Arabic, or automatic language, with a right-to-left option.

What happens when chat cannot answer?

Configure the fallback message, contact details, business-hours behaviour, and escalation options. We’ll confirm the experience during onboarding.

See how Replofy fits your team.

Tell us how you handle support and what you want to improve.

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