Returns policy
Returns policy
Unused items can be returned within 30 days. The team confirms the return details.
Knowledge
Give your team answers it can trust.
Bring support content from websites and PDFs into one place. Keep it current so your team and Aura can work from the same information.
Available through private access
Support knowledge
From sourceto a useful answer.
Bring website content, PDFs, and edited articles into Knowledge.
Check that the source is current, clear, and explicit about exceptions.
Use revisions, source health, and evaluations to find gaps and review updates.
Sources01 — 03
Bring the main support answers together.
Start with the returns policy, setup guide, and the answers your team uses most.
- Website
- Help articles
- Product guide
- Edited content
- Team instructions
Interactive example. Sample content.
Bring your support content together.
Add website and PDF sources, then review and edit the content your support team uses.
Keep answers current.
Review changes, update policies, and check source health as your business changes.
Check the answers before relying on them.
Use evaluations to see how your knowledge supports customer questions and where it needs improvement.
Source content
Review website, PDF, and edited content.
Source health
Check where sources need attention.
Revisions and evaluations
Review changes and test the answers.
Support sources
| Source | Format | Review |
|---|---|---|
| Returns policyReturn window and exceptions | Article | Needs review |
| Getting startedA practical setup guide | Web source | Reviewed |
| Support handbookHow the team follows through | Reviewed | |
| Delivery guidanceQuestions about an order | Article | Needs review |
4 sources in this view
Start with your support process.
We’ll help you plan a setup around your team, channels, and common questions.
- 01
Gather the key sources
Start with the articles and policies your team uses most.
- 02
Check the content
Confirm the answers and exceptions are current.
- 03
Assign a review owner
Update the sources when policies or questions change.
Common questions.
What can we add?
Website sources, PDFs, and editable support content. Source processing depends on the material and your setup.
Can we review changes?
Yes. Revision history, source health, and evaluations help your team review and maintain the content.
Is Knowledge a public help centre?
This page covers the knowledge your team and Aura use internally. Website Chat is the customer-facing way to ask for help on your website.
See how Replofy fits your team.
Tell us how you handle support and what you want to improve.
Request access