Skip to content

For Online stores

Good care. Beyond the checkout.

Help with delivery, returns, and the questions before buying. Keep your store’s answers close at hand.

Request accessSee an example
An open parcel, folded linen, care slip, and an envelope linked by an olive ribbon, showing the connection between a purchase and customer care.

Every order has a person behind it.

Help them choose.

Answer from your product details, size guides, and care instructions.

Make the next step clear.

Give delivery questions an owner. Your team checks the order in your existing store tools.

Handle returns with care.

Explain the policy. Let a teammate check the order before confirming an exchange or refund.

Same store. Different reasons to ask.

Amira asks

My parcel hasn’t arrived. Can you help?

Draft for review

Of course. Could you share your order number? Our team will check the delivery details and get back to you with the next step.

Delivery guide · Delayed parcels

Ask for an order reference. A teammate checks the store or carrier before confirming a parcel’s location.

Store support

The team checks tracking in its existing store tools. This example does not use a live order connection.

Example conversation

The answer belongs
with the policy.

Product careDelivery guidanceReturns & exchanges

One policy. A thoughtful reply.

Customers ask the same thing in different ways. Aura can help prepare a reply from your support knowledge, while your team checks the details that make this order different.

  • Use the current policy.Review delivery and return guidance when terms change.
  • Ask for what is missing.An order number helps a person investigate. It is not proof of eligibility.
  • Keep promises grounded.Check the order before confirming dates, stock, or a refund.
Meet Aura

Email and website chat.
One place to help.

Start with Gmail or Website Chat through private access.

Shopify integration is planned. Your team checks orders and handles refunds in its existing store tools.

View integrations

Prepare for the questions you get every day.

  1. 01

    Gather your store’s answers.

    Add current delivery, return, sizing, and care information. Remove old or conflicting terms.

  2. 02

    Choose who handles exceptions.

    Agree on owners for late parcels, damaged items, returns, and payment questions.

  3. 03

    Try a few customer situations.

    Test a product question, a delayed parcel, and a return outside the normal policy before expanding.

Read the setup guide

A few useful answers.

Does Replofy connect to Shopify today?

Shopify integration is planned. Start with Gmail or Website Chat through private access, alongside your support knowledge. Your team can check order and delivery details in the store tools it already uses.

Can Aura approve a return or send a refund?

The examples on this page show help with questions and draft replies. They do not approve returns, issue refunds, reserve stock, or generate labels. Your team checks the order and decides what action to take.

Can it answer questions about our products and policies?

Add current product guidance, delivery information, and return policies through website or PDF sources in Knowledge. Test the answers and define when an unclear or unusual request should go to a person.

Can we use it during a busy sales period?

Start the pilot before your busy period. Check that your policies are current, everyone knows who owns returns and delivery questions, and the team has tested exceptions. Agree on capacity and onboarding needs with Replofy.

Bring the care back to customer care.

Tell us about your store. We’ll discuss a private-access pilot around the help your customers need.

Request access