What is a next gen helpdesk?

A next gen helpdesk, like Replofy, uses autonomous AI engines like Aura alongside traditional support tools to eliminate manual ticket routing, instantly generate dynamic responses, and execute headless backend workflows. It goes beyond simple chatbot logic to act as a true extension of your engineering and support teams.

What is a helpdesk with MCP?

A help desk with MCP (Model Context Protocol) allows external Large Language Models, like Claude or OpenAI's GPT models, to natively read, write, and execute workflows securely within your ticketing system without requiring complex API bridging.

How quickly can I deploy Replofy?

You can go from zero to live AI support in four steps: Connect your data (PDFs, websites, or CSVs), Train the AI on your brand voice, Preview the personality, and Launch on your channels. Setup typically takes less than one afternoon — no developer time required.

Does Replofy support sales, or just customer support?

Unlike basic chatbots, Replofy includes a built-in Sales Pipeline Sync and Order Management Hub, directly boosting conversions by qualifying leads, processing orders, and managing customer relationships — all from one platform within the chat interface.

What channels does Replofy integrate with?

Replofy seamlessly connects Instagram, Facebook Messenger, WhatsApp, Web Chat, and Email into one Unified Inbox. All conversations, regardless of source channel, appear in a single intelligent interface for your team.

How does Replofy learn about my business?

Replofy learns from website content, PDFs, help center articles, and historical ticket data in under 15 minutes through its Knowledge Training system. The AI continuously improves based on conversation feedback, new data uploads, and agent corrections.

Can Replofy handle multiple languages?

Yes. Replofy provides instant multi-lingual replies across all supported channels, enabling a true 24/7 global presence. The AI automatically detects the customer's language and responds naturally, without requiring manual translation.

What happens when the AI can't answer a question?

Replofy has intelligent escalation rules. When the AI detects a complex query it cannot confidently answer, it seamlessly transfers the conversation to a human agent with full context — including the customer's history, order information, and a conversation summary — to ensure a smooth handoff.

How much does Replofy cost?

Replofy offers three pricing tiers: Tester at $49 per month (50 conversations, 1 channel), Professional at $149 per month (500 conversations, all channels, Sales Pipeline Sync), and Enterprise at $399 per month (unlimited conversations and AI agents, custom integrations, dedicated account manager, and SLA guarantee). All plans include a free trial with no credit card required.

Coming Soon

Enterprise SMTP Infrastructure for Private Delivery

Take absolute control over your email routing. Connect Replofy to your on-premise Exchange or private SMTP servers to handle outbound notifications with end-to-end security compliance.

SMTP Configuration Panel

Live Connection

Host Name

smtp.internal-corp.net

Port

587

Encryption

STARTTLS

Username / Service Account ID

svc-mailer@corp.net

Password

••••••••••••••••••••

Terminal Logs

[info] Establishing TCP connection to smtp.internal-corp.net:587...

[info] Connected.

<< 220 smtp.internal-corp.net ESMTP Postfix

>> EHLO replofy-relay

<< 250-STARTTLS
<< 250-AUTH LOGIN PLAIN

>> STARTTLS

<< 220 Ready to start TLS

[info] Handshake successful. Secure connection established.

Ready to dispatch Aura outbound tickets.

FAQs

Clear answers to the most common configuration questions.

No. The SMTP integration is intended specifically for developers or enterprises handling their own bare-metal mail servers. Most users should just use the Gmail integration.

Never. All SMTP credentials are encrypted at rest using AES-256 before being stored in our enterprise-grade vaults.

Yes. To have a fully decoupled system, you can provide IMAP credentials alongside your SMTP details to ingest emails into the Helpdesk inbox.

Stop the manual triage.

Deploy natively with your favorite channels and E-commerce platforms. Start automating your support workflows today.