Support
01Ticket opens
Customer asks about delivery, damaged package, return, or exchange.
Commerce context
Put Shopify order context beside the customer conversation.
Shopify data helps Replofy answer order, return, fulfillment, and exchange questions while keeping refunds and exceptions under approval.
Ticket opensOrder loadedPolicy retrievedAction prepared
Shopify orders
order status and refunds
commerce support
Order resolution console
refund blocked
Order #10482
Customer
Acme Demo buyer
verified email
Fulfillment
partially shipped
tracking added 11:08
Issue
WISMO after missed ETA
shipping SLA exceeded
Exchange
eligible after return scan
policy source required
Resolution path
read01
Lookup order
Commerce connector loads fulfillment and customer history.
ground02
Check policy
Aura cites shipping and return rules before drafting.
control03
Prepare action
Refund or exchange is staged, never executed without approval.
operator approval
reply can sendrefund needs financeaudit attached
Evidence
Policy
Shipping SLA v1.8
approved source
Payment
$14 credit preview
not executed
Owner
Returns desk
SLA 2h
Audit
action preview logged
11:36
Integrations overview
Shopify
Shopify data helps Replofy answer order, return, fulfillment, and exchange questions while keeping refunds and exceptions under approval.
How it works
order status and refunds
01
Ticket opens
Customer asks about delivery, damaged package, return, or exchange.
02
Order loaded
Shopify status and item context appear beside the conversation.
03
Policy retrieved
Return, replacement, or shipping policy supports the answer.
04
Action prepared
Refund, replacement, or handoff is prepared with approval state.
Data entering Replofy
What Shopify contributes.
Data
Used by Aura
Operator control
Data
Order status
Used by Aura
Answer order status questions
Operator control
Verify before reply
Data
Fulfillment state
Used by Aura
Explain delay or delivery
Operator control
Escalate carrier issue
Data
Customer history
Used by Aura
Personalize support context
Operator control
Route VIP or repeat issue
Data
Line items
Used by Aura
Prepare return or exchange path
Operator control
Approve exception
Commerce workflow
Order status to resolution.
Context
02Order loaded
Shopify status and item context appear beside the conversation.
Source
03Policy retrieved
Return, replacement, or shipping policy supports the answer.
Control
04Action prepared
Refund, replacement, or handoff is prepared with approval state.
Boundary notes
Shopify support controls.
01
Keep refunds behind approval
02
Route exceptions to senior support
03
Cite current return policy
04
Audit order lookups and prepared actions
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Solutions
Ecommerce Support
Replofy connects commerce context to support conversations so order status, refund, exchange, billing, and shipping requests move through answers from approved sources, with humans approving sensitive actions.
Connect Shopify
Make commerce facts available before agents reply.
Use Shopify order context with policy sources and controlled actions.