Instagram support enquiries.
Instagram support is not currently confirmed as available in Replofy.
private handoff
Social DM support
page inbox synced
Social context
Source
Brand page DM
private thread
Media
screenshot attached
preview only
Public comment
moved to private
linked
Support handling
Intent
delivery complaint
classified
Draft
Acknowledge, request order ID, cite policy.
operator review
Tag
social-support
auto applied
Controls
Public reply
disabled in this flow
private only
Owner
Social support
SLA 2h
Audit
DM source retained
message sync
DM01
Capture
Social DMs and media context are preserved in one inbox.
boundary02
Separate
Public comments can be linked while support continues privately.
support03
Resolve
Operators use grounded drafts and channel-aware replies.
Discuss your channels
Tell us how customers contact you on Instagram and what your team needs from a shared inbox.